Privacy Policy
 
Effective Date: May 19, 2025
Last Updated: May 19, 2025
 
Clinique Manova Inc. (“we”, “us”, or “our”) is committed to protecting your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://manova.ca or receive care at our clinic, in accordance with Quebec’s Law 25, PIPEDA, and applicable Canadian privacy laws.
 
1. Information We Collect
a. Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Date of birth

• ID (when necessary for service)

 
b. Health Information
 

• Medical history

• Current conditions

• Treatment details

• Appointment history

 
c. Technical Data
 

• IP address

• Browser/device type

• Website usage (via cookies)

 
2. How We Collect It
 

• Through forms on our website

• Over the phone or via email

• During clinic visits

• Automatically via website analytics

 
3. How We Use It
 

• To provide medical services

• To confirm or manage appointments

• To respond to inquiries

• To improve website functionality

• To comply with legal/regulatory obligations

 
4. Sharing of Information
 
We do not sell your information. We may share it with:
 

• Authorized clinic staff and care providers

• Trusted service providers (IT, billing, etc.)

• Legal or regulatory bodies, if required

• Emergency responders (when necessary)

 
All data handling complies with Quebec and Canadian law.
 
5. Data Protection
 
We use:
 

• Secure servers and encrypted connections

• Controlled access to health data

• Staff privacy training

• Regular privacy audits

 
6. Your Rights (Quebec Law 25 & PIPEDA)
 
You may:
 

• Access your data

• Correct inaccurate information

• Withdraw consent (when applicable)

• Request deletion (subject to legal limits)

• File a complaint with the Commission d’accès à l’information du Québec (CAI)

 
To make a request, see Section 11 below.
 
7. Cookies & Analytics
 
We use cookies for:
 

• Basic website functions

• Visitor analytics (e.g., Google Analytics)

  You can disable cookies in your browser settings.

 
8. Third-Party Links
 
Our site may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.
 
9. Data Retention
 
We keep your data only as long as necessary for clinical or legal reasons.
 
10. Minors’ Privacy
 
Our services are intended for individuals age 14 and up. For patients under 14, we require parental/guardian consent as per Quebec law.
 
11. Contact Us
 
Clinique Manova Inc.
2060 boul. Marcel-Laurin
Montréal (QC) H4R 1J9
📧 Email: info@manova.ca
📞 Phone: 514-947-6253
🌐 Website: https://manova.ca
 
12. Changes to This Policy
 
We may revise this policy from time to time. The updated version will be posted to https://manova.ca with a new effective date.